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The Gelagen Refund Policy
Sixty days from the day you pay, opened bottles included. The whole process, awkward parts included.
The Terms At A Glance
| Window | 60 days from the payment date |
|---|---|
| Opened bottles | Accepted |
| Refunded | The product price you paid |
| Return postage | Yours |
| Original shipping | Generally not refunded |
| The six guides | Digital, and yours to keep |
Why Opened Bottles Are The Whole Point
A policy that only takes sealed bottles back is a change-of-mind window. For a skin supplement that is worth nothing, because the only way to find out whether it does anything is to eat it for weeks.
Accepting opened bottles is what converts a returns policy into an actual trial, and it is the clause worth checking on any product in this category before you buy.
Sixty Days Versus Twelve Weeks
This site keeps saying twelve weeks is the honest verdict point. Sixty days is eight and a half weeks. Those two numbers need reconciling rather than glossing over.
Week eight is two complete skin cycles, and it is enough to know whether anything is moving. If by day fifty you have taken them daily, compared your photographs, and absolutely nothing has shifted — not your nails, not how your skin feels — that is a fair moment to claim. If something is clearly moving and you want to see where it lands, carry on to week twelve knowing you made that choice deliberately.
What you should not do is start on day fifty-nine. The window runs from payment, and a last-minute claim leaves no room for a postal delay.
How To Claim
- Find the order number on the confirmation email from the day you paid.
- Write to the checkout that took the order, not to this site. Reply to that email or use the support address printed on it.
- Ask for a returns reference and the return address before posting anything. Skipping this is the classic reason a refund drags.
- Send the bottles back tracked, empties and partials included.
- Keep the tracking number until the money appears.
How Long The Money Takes
Two things run in sequence. The parcel has to arrive and be processed, usually a few working days after delivery. Then the refund travels back through the card network, typically another three to ten working days depending on your bank.
What Goes Wrong
- No returns reference. Ask before posting. Always.
- Untracked postage. Spend the extra dollar.
- Bottles binned. Empties count, so keep them until you have decided.
- Bought elsewhere. This promise binds the seller you paid. A marketplace reseller is outside it entirely.
Who Actually Handles It
The seller, under the terms shown at checkout when you paid. Those terms are the binding ones and they outrank anything written here. This site can explain the process and point you at the right inbox; it cannot open a case or move any money.
Answers
Refund Policy: Common Questions
What this page raises most often.
How long is the refund window?
Sixty days, counted from the payment date rather than from delivery.
Are opened bottles accepted?
Yes, and that is what makes it a genuine trial rather than a change-of-mind period.
Who pays return postage?
You do. The seller refunds the product price.
Do I keep the guides?
Yes. They are downloads and there is nothing to send back.
The site says twelve weeks but the window is sixty days. Why?
Week eight is two full cycles and enough to know whether anything is moving. Decide around day fifty so a postal delay cannot cost you the claim.
Sixty Days, And Opened Bottles Count
The window runs sixty days from the moment your card is charged, and a bottle you have already been eating from is still covered. That clause is the whole point: skin needs a full turnover cycle before any judgement is fair, so a policy that only took sealed bottles back would be worth nothing here. Not happy? Post them back and claim what you paid for the product. The steps, postage included, are on the refund page.
Your First Bottle Of Gelagen
Two gummies with breakfast, a page on this site for every vitamin in them, and two months to send the lot back if your skin disagrees.
- Two gummies daily, chewed before a meal
- Six vitamins, every one printed on the label
- Free US delivery plus six guides on the 3 and 6 bottle orders
- Sixty days to change your mind, opened bottles included